Based in Dallas, Texas, Crescent Processing Company is among the leaders in the electronic payment processing industry. We have clients in the restaurant, hotel, retail, and “e-commerce” realms, and we seek to offer solutions to any merchant looking to process payments efficiently. Our company is built upon a foundation of integrity, and while we strive to meet every need that arises, there will obviously be disagreements from time to time. When this happens, we work tirelessly to resolve these issues to benefit the continuation of the working relationship with our merchants. However, there are a few Crescent Processing Company complaints that we’d like to clarify for the betterment of our reputation and the assurance that we are, indeed, a top-notch organization.
1. A Lack of Efficiency
One of the first Crescent Processing Company complaints we were made aware of involved a lack of efficiency. This perplexed us as we analyzed the industry as a whole upon our inception and cited inefficiency as the primary problem with many other processing organizations. Our design is the model for credit card process efficiency, and our terminals and systems are streamlined to ensure this end. With a 98% retention rate, there’s no doubt that our client base agrees wholeheartedly.
2. The Customer Service is Lacking
At Crescent, our primary goal is maintaining the best customer service in the business. Our technical support team is trained in every aspect of the equipment we use, so should anything happen to a terminal, we do everything to get it back up and running quickly. After all, every moment that the terminal is down, our client is losing valuable sales. The “Call Me” feature which is present on every unit gives merchants the personalized service that is necessary in the business world. Should you have any questions, use this button, and we’ll call you at a time that is convenient for you. This keeps us in tune with your operation and prevents any uncertainty with our service or equipment. We evaluated the client resolution practices of our competitors and committed our efforts to ensuring that we exceed expectations in this area every chance we get.
3. Crescent Doesn’t Offer the Services that Competitors Do
Among the most troubling Crescent Processing Company complaints is that we don’t offer equipment or services that competitors do. All of our equipment is free of charge if the merchant is utilizing our processing house, and there are pin-pads, credit card machines, and check verification services available to every client that deems it necessary. All major credit cards are processed including Visa, Mastercard, American Express and Discover. Our primary terminal is the Crescent Diamond unit which is exclusively available through our organization. We have found this machine to be the most reliable and capable of handling any transaction that a merchant finds important.
Crescent Processing Company complaints cannot be avoided, as there will always be someone with ulterior motives looking to smear a company name. We strive to do the best we can to offer the best customer service in the industry and our conflict resolution team is ready to ensure that all of our merchants are happy with their service. Again, we maintain a 98% client retention rate, and feel that our reputation with existing merchants speaks for itself.
1. A Lack of Efficiency
One of the first Crescent Processing Company complaints we were made aware of involved a lack of efficiency. This perplexed us as we analyzed the industry as a whole upon our inception and cited inefficiency as the primary problem with many other processing organizations. Our design is the model for credit card process efficiency, and our terminals and systems are streamlined to ensure this end. With a 98% retention rate, there’s no doubt that our client base agrees wholeheartedly.
2. The Customer Service is Lacking
At Crescent, our primary goal is maintaining the best customer service in the business. Our technical support team is trained in every aspect of the equipment we use, so should anything happen to a terminal, we do everything to get it back up and running quickly. After all, every moment that the terminal is down, our client is losing valuable sales. The “Call Me” feature which is present on every unit gives merchants the personalized service that is necessary in the business world. Should you have any questions, use this button, and we’ll call you at a time that is convenient for you. This keeps us in tune with your operation and prevents any uncertainty with our service or equipment. We evaluated the client resolution practices of our competitors and committed our efforts to ensuring that we exceed expectations in this area every chance we get.
3. Crescent Doesn’t Offer the Services that Competitors Do
Among the most troubling Crescent Processing Company complaints is that we don’t offer equipment or services that competitors do. All of our equipment is free of charge if the merchant is utilizing our processing house, and there are pin-pads, credit card machines, and check verification services available to every client that deems it necessary. All major credit cards are processed including Visa, Mastercard, American Express and Discover. Our primary terminal is the Crescent Diamond unit which is exclusively available through our organization. We have found this machine to be the most reliable and capable of handling any transaction that a merchant finds important.
Crescent Processing Company complaints cannot be avoided, as there will always be someone with ulterior motives looking to smear a company name. We strive to do the best we can to offer the best customer service in the industry and our conflict resolution team is ready to ensure that all of our merchants are happy with their service. Again, we maintain a 98% client retention rate, and feel that our reputation with existing merchants speaks for itself.
